Last Updated: October 3, 2026

At Lurivia, we want you to be satisfied with your purchase. We accept eligible returns for both defective and non-defective products, subject to the requirements below.

Return Window

You may request a return within 30 days of the delivery date.

Return requests submitted after 30 days from delivery may not be accepted.

Eligible Returns

To be eligible for a return, the item must:

• Be returned within the 30-day return period.

• Be in its original condition.

• Be unused or in a condition suitable for resale.

• Include the original packaging, accessories, and applicable product components.

• Not have been damaged through misuse, abuse, improper handling, or intentional damage.

Returns that do not meet these requirements may be refused or may not qualify for a refund.

Non-Defective & Change-of-Mind Returns

We accept eligible returns for reasons such as buyer’s remorse, change of mind, or ordering the wrong product, provided the return request is made within 30 days of delivery and the item meets our return requirements.

Customers are responsible for return shipping costs for change-of-mind, personal-preference, or other non-defective returns.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the product and the issue. We may request additional information if needed to review the situation.

If the issue is confirmed, we will provide instructions for returning the affected item and determine the appropriate resolution.

Return Authorization

Please contact us before sending any item back.

Do not send a return to the business address listed on this website unless our customer support team has specifically instructed you to do so.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For eligible non-defective or change-of-mind returns, the customer is responsible for the cost of return shipping.

If an item is confirmed to be defective, damaged, or incorrectly shipped, Lurivia may provide appropriate return instructions or assistance with the return shipping process.

Exchanges

We do not offer direct exchanges.

If you would like a different product, color, size, or other item, please return the eligible original item according to this policy and place a new order after your refund has been processed.

Restocking Fee

Restocking Fee: $0.00

We do not charge a restocking fee for eligible returns.

Refunds

Once an eligible returned item is received and reviewed, we will process the applicable refund.

Approved refunds are issued to the original payment method used for the order.

Please allow up to 10 business days after the returned item has been received and approved for the refund to be processed.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

Refund Amount

For an approved return, the eligible product purchase amount will generally be refunded.

Original shipping charges, if any, may not be refundable for customer-requested or change-of-mind returns.

Return shipping costs paid by the customer are not refundable unless otherwise determined by Lurivia in connection with a defective, damaged, or incorrect item.

Non-Returnable Situations

A return may not be accepted when:

• The 30-day return period has expired.

• The item has been used, altered, modified, or intentionally damaged.

• The item is returned without required components or original packaging when those items are necessary for the return.

• The return was sent without prior authorization or instructions.

• The item cannot be reasonably identified with the original order.

• The return does not meet the eligibility requirements described in this policy.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return process described above.

How to Request a Return

To request a return, contact us with:

• Your name

• Order number

• Product name

• Reason for the return

• Photos, when applicable

Our support team will review your request and provide the appropriate return instructions.

Business Information

Business Name: Lurivia
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST-5:00)
Business Email: Support@lurivia.shop
Business Address: 335 Central Ave, Jersey City New Jersey 07307, United States