Thank you for visiting Lurivia. We appreciate your interest in our store and are committed to providing professional, reliable, and responsive customer support. Whether you have questions before placing an order or need assistance after your purchase, our team is here to help.

We strive to provide clear communication and timely assistance regarding our hardware accessories, orders, shipping, returns, refunds, payments, and general inquiries. Our goal is to provide every customer with a smooth, convenient, and dependable shopping experience.

We’re Here to Help

If you need assistance with any part of your shopping experience, please don’t hesitate to contact us. Our customer support team can help with questions about our products, order status, shipping information, return requests, refund procedures, payment concerns, and other general inquiries.

We encourage customers to provide complete information when contacting us so our team can review each request accurately and respond as efficiently as possible.

Customer Support

Our customer support team is dedicated to providing courteous and professional assistance. When contacting us, please include your Order Number, if applicable, along with a detailed description of your inquiry. This helps us understand your request and provide an accurate response as quickly as possible.

For product-related questions, order assistance, or general inquiries, you can contact us using the information provided below.

Business Information

Below is our official business information for customer reference.

Business Name: Lurivia
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST -5:00)
Business Email: Support@lurivia.shop
Business Address: 335 Central Ave, Jersey City New Jersey 07307, United States

Customer Support Hours

Our support team is available during the following business hours:

Monday – Friday: 9:00 AM – 5:00 PM (EST -5:00)
Saturday – Sunday: Closed

Messages received outside our business hours, on weekends, or during public holidays will be reviewed on the next available business day. We make every effort to respond to customer inquiries as promptly as possible.

How Can We Assist You?

Our customer support team can assist you with a variety of questions, including:

• Product information and availability
• Power & Hand Tools questions
• Hardware & Workshop Essentials questions
• Questions before placing an order
• Order status and shipping inquiries
• Order tracking assistance
• Return and refund questions
• Payment-related concerns
• Reporting damaged, defective, or incorrect items
• General questions about our website and store policies

Before Contacting Us

Before contacting our support team, you may find the information you need by reviewing the helpful pages available on our website.

If your question concerns shipping times, order processing, or delivery information, please review our Shipping Policy.

If your inquiry concerns return eligibility, damaged products, or refund processing, please review our Return & Refund Policy.

For commonly asked questions, please visit our FAQs page.

If you would like to check the latest shipping status of your order, please use our Track Your Order page.

Email Support & Response Time

For assistance, please contact us at Support@lurivia.shop.

We aim to respond to customer inquiries as quickly as possible during our regular business hours. Messages received outside business hours, on weekends, or on public holidays will be reviewed on the next available business day.

Live Chat Support

For faster assistance, Live Chat may be available during our regular business hours. Simply use the Live Chat feature on our website to start a conversation with our support team.

If Live Chat is unavailable, you may leave a message through our contact form or email us at Support@lurivia.shop, and our team will respond during the next available business day.

At Lurivia, we are committed to providing dependable customer support and maintaining clear communication throughout your shopping experience. Every customer inquiry is reviewed with care, and we continuously work to improve the quality of our service.

We value professionalism, transparency, and customer satisfaction, and we appreciate the opportunity to assist you whenever you need support.

Contact Form

For your convenience, you can also contact us by completing the contact form available on this page.

Please provide your:

• Full Name
• Email Address
• Subject
• Message

For order-related inquiries, please include your Order Number and provide a detailed description of your concern. Accurate information helps our support team review your request and respond more efficiently.