Last Updated: October 3, 2026

At Lurivia, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us regarding your personal information.

By accessing or using the Lurivia website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or use certain features of our website, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number, when provided
• Order and transaction information
• Payment-related information required to process your order
• Information you provide when contacting customer support
• Website usage and technical information

We collect information that is reasonably necessary to process orders, provide services, communicate with customers, and improve our website.

How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Confirm and manage payments
• Ship products to the correct delivery address
• Send order confirmations and shipping updates
• Provide customer support
• Process eligible returns and refunds
• Respond to questions and inquiries
• Improve our website, products, and services
• Detect and prevent fraudulent or unauthorized activity
• Maintain business and transaction records
• Comply with applicable legal requirements

Payment Information

Payments made through the Lurivia website are processed through secure third-party payment providers.

Card payments are securely processed through Stripe. Lurivia does not store complete credit or debit card information on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Order and Communication Information

When you place an order, we may use your email address and other contact information to send important communications related to your purchase.

These communications may include:

• Order confirmations
• Payment confirmations
• Shipping notifications
• Tracking information
• Delivery updates
• Return and refund communications
• Customer service responses

We may also contact you when necessary to resolve an issue with your order.

Cookies and Similar Technologies

Lurivia may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage, and improve the overall shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

Website Analytics

We may use analytics tools and similar technologies to understand how visitors interact with our website.

This information may include general technical and usage information such as browser type, device information, pages visited, approximate location, and website interaction data.

We use this information to help improve website performance, identify technical issues, and provide a better customer experience.

Sharing of Information

Lurivia does not sell or rent customers’ personal information.

We may share necessary information with trusted third-party service providers when required to operate our business and provide services. These providers may include:

• Payment processing providers
• Shipping and delivery providers
• Website hosting and technical service providers
• Customer support providers
• Analytics and website service providers

These service providers receive only the information reasonably necessary to perform their services.

Shipping Information

To fulfill and deliver your order, necessary customer information may be shared with shipping and delivery providers.

This may include your name, delivery address, contact information, order details, and tracking-related information.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide our services
• Process and maintain order records
• Handle returns and refunds
• Respond to customer inquiries
• Resolve disputes
• Meet business and legal obligations

When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.

Third-Party Services

Our website may contain or use third-party services for payment processing, shipping, analytics, website functionality, or other business purposes.

Third-party providers may collect and process information according to their own privacy policies. We encourage customers to review the privacy practices of third-party services they use.

Children’s Privacy

Lurivia does not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact our support team so we can review the situation and take appropriate action.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

Marketing Communications

If we send promotional or marketing communications, you may have the option to unsubscribe from such communications where applicable.

You may also contact our support team if you no longer wish to receive promotional communications from us.

Important transactional communications, such as order confirmations, shipping updates, and information relating to your purchase, may still be sent when necessary.

External Links

Our website may contain links to third-party websites or services.

Lurivia is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of external websites before providing them with personal information.

Changes to This Privacy Policy

Lurivia may update this Privacy Policy from time to time to reflect changes in our business practices, website features, privacy procedures, or applicable requirements.

Any updates will be published on this page and become effective once posted.

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy-related request, please contact us.

Business Name: Lurivia
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST -5:00)
Business Email: Support@lurivia.shop
Business Address: 335 Central Ave, Jersey City New Jersey 07307, United States